Please read these terms and conditions ("conditions") before using this website ("our site"). Check back frequently to see any updates or changes to our terms and conditions or privacy policies.
This website is operated by Vertical Plus Ltd trading as Cake Stands.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. Cake Stands provide their services to you subject to the following conditions. If you visit our shop you accept these conditions. Please read them carefully, Cake Stands controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
Cake Stands returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within fourteen days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be unused in original packaging, in all original boxes, packaging materials, information cards and all accessories and documents provided by the manufacturer. We strongly recommend that you choose a tracked service to send the package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Cake Stands will not be held responsible for items lost or damaged in transit.
All shipping back to Cake Stands is paid for by the customer. Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers’ expense.
If you are returning items for exchange please be aware that a second charge may apply.
Discounted or end of line products can only be returned if they arrived damaged, no refunds or replacements will be made in any other circumstance.
We try very hard to ensure that you receive your order in pristine condition, and 99% of our glass and ceramic items arrive in tact. In the very unlikely event that the product arrives damaged or faulty then please contact Cake Stands immediately, this will be given special priority. Please do not dispose of the item, we will not refund any item that we cannot be provided with an image of and will in some cases require it to be returned.
Any incorrect received will have all delivery charges (if any) refunded, and you will have the option of returning the item at our expense for a refund or replacement if available.
We will only ship to the address entered at checkout. You have the opportunity to change the delivery address during the checkout process, but we are unable to change it after your order has been placed.
We try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work, Cake Stands are not liable for goods sent to an incorrect address provided at checkout.
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to deliver within 5 working days but please allow 7 working days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
All small orders are sent out via Royal Mail 2nd this enables us to keep our postage free of charge. If your order is over £40.00 it will be sent out via Royal Mails recorded packet service, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
If your order weighs over 2kg, for example larger tools, then it will be sent via courier. To help with delivery then please let us know at the time of ordering if there is a safe place your parcel can be left if you are out, or a trusted neighbour. Cake Stands are not liable for any item left in said safe place or with said neighbour.
At present Cake Stands only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.
Once you have placed an order with us we process it very quickly, so we will normally be unable to cancel your order and stop it being shipped at any point after your order has been received by us.
If you wish to cancel an order please contact us on email@example.com and we will endeavour to check if your order is still being processed and can be stopped before dispatch. If your order has already been shipped then you have 30 days from the date your order was placed in which to cancel your order and you may return the items to us in accordance with our Refunds and Returns Policy.
Cake Stands attempt to be as accurate as possible, however we do not warrant that product descriptions or other content including images are completely accurate and reliable, or error free.
From time to time there may be information that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. All colours and images depicted on the site are representative only, colour variations in print, photography, monitor settings, and graphics cards may affect the look of a product or colour - please note that all colours are reproduced as a guide only.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice, the prices advertised on this site are for orders placed and include VAT and delivery.
Cake Stands accepts no responsibility for any injury arising from the use of any supplied products, especially arising from faulty or defective goods, or for any improper or inappropriate use of any product, or from allergies or adverse reactions. Any defective product should in the first instance be reported to us and in return we will, on your behalf pursue a replacement from the manufacturer. If we feel it appropriate, Cake Stands will replace the item, at our discretion, whilst a replacement is being obtained from the manufacturer.
All purchases are made in acceptance of our terms and conditions. Cake Stands cannot be held responsible for any delays, such as postal strikes, which are wholly outside our control.
Your statutory rights are unaffected by this policy.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Cake Stands uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
Cake Stands grants you a limited license to access and make personal use of this site. This license does not include: any resale’s of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings, descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Cake Stands.
Please review our other policies posted on this site. These policies also govern your visit to Cake Stands.