Returns Policy

All orders are checked thoroughly before leaving our premises. On receiving your goods you should inspect them as soon as possible and any damage must be reported to Crystal Clear Partnership Ltd on 01752 897923 within 24 hours of delivery. Photographic evidence of damaged goods will be requested where necessary to enable us to make a claim from our carrier.

You may cancel your order without reason within 24 hours of placing it and you will be refunded the amount that you have been charged. Please call or email us to cancel an order.

In the event that your order has been received and you are not happy with the products that you have received for any reason we will issue you with a full refund under our 100% Satisfaction Money Back Guarantee. In order to receive your refund you must call our Crystal Clear Partnership customer service team on 01752 897923 within 14 days of receiving your order to advise us that the goods will be returned.

You will be responsible for returning the goods to us and must pay the costs of shipping for the return. Any goods returned must be received by us in the same resaleable condition and, as far as possible, in the same packaging as when they were delivered to you. Credit/debit card refunds can only be refunded to the original card used to purchase the goods. Where an order has been paid by a BACs transfer via the bank a refund will be issued by cheque made payable to the Company name on the original order.

Please note that no returned goods will be accepted without prior arrangement. 

It is vital that you obtain a proof of postage certificate when returning goods as we cannot be held responsible for items lost in transit to us.

If, for any reason, goods are received in a faulty condition or the wrong item has been dispatched, the correct item will be dispatched at no extra cost to you, as soon as possible.

Custom made products and standard products where branding has been added cannot be returned unless they are faulty or differ substantially from the item ordered. The decision to accept the return of custom made products is entirely at the discretion Crystal Clear Partnership Ltd.