Shipping & Delivery

UK Mainland Delivery Prices

We are committed to getting your order delivered as quickly, efficiently and safely as possible! The cheapest delivery cost will automatically be worked out as soon as you add an item to your cart.

Product Size Delivery Option Tracked Signed For Cost 
Small DPD Yes Yes £4.99
Standard DPD Yes Yes £5.99

Express delivery

Certain items are available for express delivery and will arrive on the next working day if ordered before 1 pm. If an item is available for this option it will say "In Stock Ready For Dispatch" below the add to cart button. The charge for next day express delivery is £18.95 (inc VAT) and will automatically be available in the checkout.


How quickly will my order arrive?

Items 'in stock' will be dispatched within 48 hours. Items marked as 'Delivery in 5-10 working days' need to be handmade and will be dispatched within the time specified.

All orders are sent via DPD next working day. DPD will deliver Monday - Friday.

DPD Predict & Delivery Tracking

Our courier, DPD, have an industry leading parcel predict and tracking service which enables you 
to track the status of your delivery all the way down to the final 15 minutes it is scheduled to 
be delivered.

If you provide us with a mobile number when you checkout, DPD will text message you with a 1-hour 
delivery window.

If this delivery window is not convenient, DPD provide a range of 'in-flight' options including:

  • Switch to a different delivery date
  • Deliver to a nominated neighbour
  • Leave the parcel in a specified safe place
  • Have the parcel delivered to a local DPD pick up shop
  • Upgrade your delivery to a earlier delivery slot, or even move to it to a Saturday or Sunday

 


Collect in person

All orders can be collected from our premises at the following address:

The Crystal Clear Partnership
The Display Works
East Way
Lee Mill Industrial Estate
Ivybridge
Devon
PL21 9GE

Tel: 01752 897923 

Please select 'collect in person' from the checkout and all delivery charges will be removed.


Non UK-Mainland Delivery Charges

Delivery Option Delivery Time Tracked Signed For Cost
Europe Zone 1 (France, Belgium, Germany, Republic of Ireland)       Contact us for a quote
Europe Zone 2 (Austria, Denmark, Sweden)       Contact us for a quote
Europe Zone 3 (Czech Republic, Italy, Spain, Greece, Netherlands, Luxembourg)       Contact us for a quote
Europe Zone 4 (Poland, Romania, Ukraine)       Contact us for a quote
Off UK-Mainland (N Ireland, Channel Islands, Highlands & Scottish Islands)       £30.00 inc VAT (£25.00 ex VAT)

The delivery charge quoted will be for a door to door service only. For an additional cost we are able to offer an extra service for larger items delivered where our courier will be happy to offer further assistance and remove any pallet(s) if required.
 

Can I track my order?

We do not provide a tracking number with your orders, however if you have provided a mobile phone number, DPD may text you on the day of delivery with a two-hour time slot.
 

Will I have to sign for my order?

DPD will request a signature upon delivery. However, they will leave a note or leave your parcel with a neighbour when you are not in, if possible.


Special Delivery Instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout.


Order Queries

If you have a query regarding your order, please feel free to contact us on 01752 897923 or email us at enquiries@cake-stands.co.uk.


Guarantee

All products featured have a minimum of a one year guarantee.