Delivery Information

UK Mainland

We are please to offer FREE mainland UK courier delivery to orders above £70

Order	Service	Price	Time
Under 200g	Economy Service	£1.99	3 - 5 Working Days
Under 2kg	Royal Mail 2nd Class (Signed For)	£3.99	3 - 5 Working Days
Orders Under £70	Parcelforce 48 Tracked & Signed For*	£5.50	48 Hours
Orders Over £70	Parcelforce 48 Tracked & Signed For	FREE	48 Hours

*A Delivery Surcharge of 50 pence + VAT will apply to delivery's in the London Congestion Charge Zone. Delivery charges are calculated during checkout. In some very rare cases, certain UK post codes may be subject to further P&P charges and customers. We will contact you with a revised delivery charge if applicable before we process your order.

Text delivery notifications on Parcelforce 48 orders - see below details**

Highlands & Islands, Northern Ireland

Order	Service	Price	Time
Under 2kg	Royal Mail 2nd Class (Signed For)	£3.99	3 - 5 Working Days
Orders Under £70	Parcelforce 48 Tracked & Signed For	£5.50	48 Hours
Orders Over £70	Parcelforce 48 Tracked & Signed For	£10.00	48 Hours

**SMS Notifications

In order to bring a better delivery experience, we have teamed up with Parcelforce enabling our customers to have more control over their deliveries.

Parcelforce offer interactive delivery options. Once your order has been handed over to them, they will send you an email or text to inform you when they plan to deliver your parcel. If this is not a convenient time, you will be able reschedule the delivery for a different day or to a different address such as a neighbour or a post office.

All customers will be kept up to date with the progress of their delivery and will be notified either by email or SMS on the day of dispatch, on the day of delivery and with a pre-delivery notification advising of their one hour delivery slot.

Click here for full delivery information

Returns

Returns

30 Day Money Back Guarantee

At Cake Stands we are proud to provide an excellent customer service and total satisfaction in our products. As such if for any reason you are not completely satisfied with your purchase you can return it to us within 30 days of receipt for a full refund.

All we ask is that your item is returned to us in an unused, undamaged re-saleable condition, with all original packaging and labels. Simply contact us either by email or phone before returning your item to let us know your intentions, and return it to us within 30 days of receipt. Unauthorised returns (those that we have not been made aware of) will not be processed.

We recommend you use the original packaging and a tracked service to send your order back to us, and that you pack your item securely. Unfortunately we will not be able to refund you if it arrives back to us broken.

Please note that returns for undamaged/ not faulty items are sent at your own cost and our delivery charges unfortunately cannot be refunded.